FREQUENTLY ASKED QUESTIONS

Find out answers to some of the most frequently asked questions about our hydropumps - just click any question for an in-depth answer!

USING THE HYDROMAX HYDROPUMP

ORDERING ONLINE

  • HOW DO I ORDER MY HYDROMAX ONLINE?

    You're in the right place! Through the Official Hydromax Pump store (or our Bathmate Direct shop, you can buy a Hydromax pump direct from the manufacturer, giving you access to the best prices, most reliable service and best support.

    Beware counterfeits: there's a lot of sites claiming to sell our hydropumps - these fakes don't have any level of safety testing, and can result in injury.

  • IS THE CHECKOUT SECURE?

    Completely. With an SSL-Certified store, we make sure that your personal data is completely safe at all times before, during and after purchase. If you haven't brought an extended warranty, we delete your personal data 800 days after purchase, giving you even better security.

  • DOES THE HYDROMAX COME WITH A WARRANTY?

    When you buy through our official store, you'll get a complete 2-year warranty for your hydropump, keeping you safe against any malfunction. Just make sure to register your hydropump to activate your warranty.

SHIPPING & RETURNS

  • HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

    We work to ensure that all orders are processed and shipped out on the working day when they come in (keep in mind that our logistics team are based in the UK). If you choose our free shipping, you should receive your package within a week of dispatch, unless you're in a particularly inaccessible location. For orders with express shipping, expect delivery in 2 or 3 days.

  • IS THE PACKAGING DISCREET?

    With discreet packaging and invoicing, you can be compeltely sure of discreet delivery for your Bathmate order, whether you're buying one of our hydropumps or any of our other powerful products.

  • HOW MUCH DOES SHIPPING COST?

    We offer completely free worldwide shipping for any orders placed through our official store. If you're looking for faster delivery, however, we also offer an express shipping option for all orders.

  • CAN I RETURN A HYDROMAX PUMP?

    Unlike many manufacturers, we're completely confident in the performance of our products. Once you buy a hydropump from our store, you'll have 60 days to see how the pump perfoms. If, for any reason, you're not satisfied, just let us know, and send the pump back for a no-questions-asked refund. We hygienically dispose of any returned pumps.

Money back

60 DAY MONEY-BACK GUARANTEE

It can be difficult to know whether to believe everything that’s said about hydropumps. We think the best way to reassure you is to let you see the results for yourself. When you buy through this website, we offer a complete 60-day refund policy.

If you’re not satisfied by how your Bathmate hydropump performs (though we’re absolutely sure you will be), you can return it for a full refund, absolutely no questions asked. With users typically seeing great results after about a month of regular use, you’ll have more than enough time to see the real effects of our penis pumps.

  • 60 DAYS TO DECIDE

  • NO QUESTIONS ASKED

  • FULL MONEY REFUND

Terms

This offer is only valid on pumps purchased through this site (www.officialhydromaxpump.com). If you claim a refund for your first 60 days and later decide you want to re-purchase, this offer will no longer be available. This is necessary to avoid abuse of the offer.

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